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IPEX est l’un des principaux fournisseurs de systèmes intégrés de tuyauteries thermoplastiques en Amérique du Nord. Nous avons pour mission de bâtir un avenir meilleur en connectant les gens avec l’eau et l’énergie.

Nous avons actuellement une excellente opportunité en tant que coordonnateur(trice) des programmes d’incitatifs. Ce rôle est basé à notre bureau de Verdun, Montréal, et relève du (de la) superviseur(e) de la comptabilité pour les programmes d’incitatifs pour les clients.

Ne manquez pas l’opportunité de joindre une grande famille de professionnels centrée sur les gens, leaders à l’esprit agile, entrepreneurs dans l’âme qui aiment défier le statu quo.

Description du poste

En tant qu’administrateur(trice) de contrats, vous contribuerez à garder les coordonnées des clients à jour et apporterez votre soutien dans les propositions de remise. De plus, vous assurerez que les paiements sont faits en temps opportun et gérerez les tâches ad hoc au besoin.

Pour réussir dans ce rôle, vous travaillerez de près avec le (la) superviseur(e) des programmes d’incitatifs et pourrez formuler des suggestions d’amélioration potentielle du processus. Nous sommes à la recherche d’une personne motivée, avide d’apprendre et de contribuer activement au succès de l’organisation.

Activités principales

• Coordonner la réception de toutes les ententes de remise sur volume, et veiller à ce qu’elles soient signées et examinées.
• Relever les coordonnées manquantes des clients.
• Traiter et assigner un code aux propositions de remise dans le système, puis y saisir toute modification d’entente comme demandé par les comptables chargés des incitatifs pour les clients.
• Extraire les rapports du système de comptabilité et mettre à jour les rapports Excel mensuels, trimestriels et annuels sur les remises sur volume.
• Soutenir l’équipe en veillant à ce que tous les paiements en lien avec les remises sur volume soient faits en temps opportun, en fonction de la fréquence établie dans l’entente.
• Assurer une bonne collaboration avec le service des comptes fournisseurs et suggérer des améliorations du processus de paiement, au besoin.
• Déterminer et valider tous les emplacements des clients renseignés dans l’ensemble des divers programmes d’incitatifs.
• Effectuer toute autre tâche et tout autre projet demandé par le (la) superviseur(e) afin de soutenir l’équipe.

Connaissances et compétences nécessaires:

Scolarité et diplômes

• Diplôme ou certificat universitaire dans un domaine pertinent.

Compétences techniques et expérience

• 1 à 2 années d’expérience dans un domaine connexe (marketing, affaires juridiques, service à la clientèle, comptabilité, etc.).
• Maîtrise de l’anglais; connaissance du français, un atout.
• Maîtrise intermédiaire de Microsoft Excel, un atout.
• Expérience avec les programmes d’incitatifs pour les clients ou avec des clients importants, un atout.

Compétences

• Excellentes compétences interpersonnelles.
• Proactivité, motivation, débrouillardise et capacité à travailler de façon autonome et en équipe.
• Excellent souci du détail requis.
• Flexibilité et adaptabilité aux circonstances changeantes.
• Solides compétences organisationnelles et multitâches.
• Capacité à créer un environnement de travail inclusif.
• Collaboration au sein de l’équipe.

Relations clés :

L’administrateur(trice) de contrats, programmes d’incitatifs, intervient directement et principalement en fournissant de l’information aux personnes suivantes ou en obtenant d’elles de l’information : le (la) superviseur(e) de la comptabilité pour les programmes d’incitatifs pour les clients, les comptables chargés des incitatifs pour les clients, le (la) gestionnaire des opérations comptables, les vérificateurs externes et internes, les autres comptables, l’équipe de planification et d’analyse financières, l’équipe fiscale, l’équipe de trésorerie, les analystes et gestionnaires de la fabrication et en établissement des coûts, le service de la paie, les comptes fournisseurs, les comptes débiteurs, l’équipe d’inventaire et de distribution, les ventes, le marketing, le service à la clientèle, la chaîne d’approvisionnement, l’équipe de l’approvisionnement et des achats, et les ressources humaines.

Conditions de travail

Ce poste implique principalement de travailler dans un environnement de bureau, avec la possibilité de collaborer et de communiquer régulièrement avec des collègues. Bien que le travail puisse nécessiter de travailler en position assise durant de longues périodes, nous encourageons les employés à prendre régulièrement des pauses et à accorder la priorité à leur santé et à leur bien-être. L’environnement de travail peut parfois être bruyant ou distrayant, mais nous nous efforçons de créer un espace de travail calme et propice à la concentration.

Dans le cadre de vos fonctions, vous aurez la possibilité de communiquer avec votre équipe en utilisant une variété de méthodes, notamment Microsoft Teams, Zoom, téléphone et courriel et prendre part à des discussions en personne. Vous aurez ainsi des possibilités d’interaction sociale et de réseautage.

De plus, le travail peut nécessiter la gestion de priorités changeantes, d’échéances, de précision, de quotas et de demandes contradictoires pouvant causer un certain niveau de tension mentale ou d’anxiété.

Cependant, notre équipe s’engage à créer un milieu de travail positif et inclusif où les employés peuvent s’épanouir, et nous offrons des ressources pour aider à gérer le stress et à maintenir un bon équilibre travail-vie personnelle.

Déplacements : L’employé(e) pourrait être appelé(e) à se rendre occasionnellement dans d’autres sites de IPEX.

IPEX fait tout son possible pour répondre aux besoins d’accommodement des personnes handicapées durant tout le processus d’entrevue et, sur demande, collaborera avec les candidats qualifiés pour leur offrir des mesures d’accommodement convenables de façon à prendre en compte leurs besoins en matière d’accessibilité découlant de leur handicap. Les candidats participant à toutes les étapes du processus de sélection en vue d’un emploi à IPEX peuvent demander des mesures d’accommodement. Pour faire une demande, veuillez communiquer avec les RH à HR@ipexna.com

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

We currently have an exciting opportunity asa Coordinator-Incentive Programs.This role is based in our Verdun, Montreal office and reports to the Accounting Supervisor Customer Incentive Programs.

Do not miss the opportunity to join a diverse group of people-centric professionals, leaders with vision and rapid problem solvers, entrepreneurs in spirit and status quo-fighters!

Job Summary

As a Contract Administrator, you’ll help maintain client contact information as well as the rebate proposals. Additionally, you’ll ensure timely payments and handle ad hoc tasks as needed.

To be successful in this role, you'll work closely with the Incentive Supervisor and will be given the opportunity to share ideas for potential enhancements to the process. We're looking for someone motivated, eager to learn and to actively contribute to the success of our organization.

Principal Responsibilities

• Coordinate to receive all volume rebate agreements, signed and reviewed
• Identify missing client contact information
• Process and code new rebate proposals in the system as well as update the system with amended agreements as requested by the Customer Incentive Accountants.
• Extract reports from accounting system and update monthly/quarterly/annual volume rebate Excel reports
• Support the team in order that all volume rebate payments are performed in a timely fashion based on the frequency set up in the agreement
• Maintain a good relationship with the payables department and propose enhancements to the payment process as needed
• Identify and validate all the various client locations included in various incentive programs
• Any additional tasks and projects requested by the supervisor to assist the team

Qualifications & experience:

Education & Certificates

• Completion of college degree in any related field.

Technical Skills & Experience

• 1 to 2 years of experience in a related domain (marketing, legal, customer service, accounting, etc.).
• Proficiency in English, with knowledge of French is an asset.
• Intermediate with Microsoft Excel is a plus.
• Experience with client incentive programs or major accounts is a plus

Competencies

• Excellent interpersonal abilities.
• Known for being proactive, motivated, resourceful, and capable of working both independently and as part of a team.
• Meticulous attention to detail is essential.
• Flexibility and adaptability to changing circumstances.
• Strong organizational and multitasking abilities.
• Creating an inclusive work environment
• Collaborates within their own team

Key Relationships: 

The Contract Administrator, Customer Incentive deals directly and mainly by providing information or obtaining information from the following: Accounting Supervisor Customer Incentive Programs, Customer Incentives Accountants, Manager of Accounting Operations, External Auditors, Internal Auditors, other accountants, Financial Planning & Analysis team, the Tax team, the Treasury Team, the Manufacturing / Costing Analysts and Managers, Payroll, Accounts Payable, Accounts Receivable, Inventory/Distribution team, Sales, Marketing, Customer Service, Supply Chain, the procurement/purchasing team, and Human Resources.

Working Conditions:

This role primarily involves working in a professional corporate office environment, with the opportunity to collaborate and connect with colleagues on a regular basis. While the job may require extended periods of sitting, we encourage employees to take regular breaks and prioritize their health and well-being. At times, there may be loud sounds or distractions in the work environment, but we strive to create a calm and focused workspace.

In this role, you'll have the chance to communicate with your team using a variety of methods, including Microsoft Teams, Zoom, telephone, email, and in-person discussions. This can provide opportunities for social interaction and networking.

Additionally, the job may require managing changing work priorities, deadlines, accuracy, quotas, and conflicting demands, which can cause some level of mental tension or anxiety.

However, our team is committed to creating a supportive and inclusive workplace where employees can thrive, and we offer resources to help manage stress and maintain a healthy work-life balance.

Travel: Employees may need to occasionally visit other IPEX locations.

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation that considers the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com

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Descrizione del lavoro

We are seeking a Junior Demand Planner to join our dynamic team. The ideal candidate will be responsible for supporting demand planning activities across Southern Europe perimeter. This role requires a detail-oriented individual with strong analytical skills and the ability to collaborate effectively with cross-functional teams.

Key Responsibilities:

1. Demand Forecasting: Collaborate with sales, marketing, and operations teams to develop accurate demand forecasts for products across Southern Europe markets. Utilize historical data, market trends, and promotional activities to optimize forecast accuracy.
2. Inventory Management: Assist in maintaining optimal inventory levels by monitoring stock levels, identifying potential shortages or excess inventory, and recommending appropriate actions to mitigate risks.
3. Data Analysis: Analyze sales data, customer forecasts, and market trends to identify demand patterns and opportunities for improvement. Generate reports and provide insights to support decision-making processes.
4. Cross-Functional Collaboration: Work closely with sales, marketing, finance, and supply chain teams to align demand forecasts with business objectives. Communicate effectively to ensure smooth execution of demand planning activities.
5. New Product Introductions: Support the demand planning process for new product introductions by collaborating with product development teams, conducting market research, and estimating initial demand.
6. Continuous Improvement: Identify areas for process improvement within the demand planning function and contribute to the development and implementation of best practices.

Qualifiche

• Bachelor's degree in Business Administration, Supply Chain Management, Statistics, or a related field.
• 1-2 years of experience in demand planning, supply chain, or related roles
• Proficiency in demand planning software (e.g., SAP, IBP) and advanced Excel skills.
• Strong analytical and problem-solving abilities with a keen attention to detail.
• Excellent communication and interpersonal skills with the ability to collaborate effectively across teams.
• Fluency in English any other language is considered a plus. 

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At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas. 

ABOUT THIS ROLE

Xe’s Global Risk and Compliance team is seeking a highly motivated and analytical professional to join our Global Financial Intelligence Unit (FIU) as a Senior FIU Analyst. In this crucial role, you will play a vital part in safeguarding the global financial system and Xe group by detecting and analysing unusual activity using financial intelligence systems and procedures to identify potential money laundering, terrorist financing and other financial crimes. Reporting to the Head of Compliance – Australia, this role will work with a geographically diverse team of FIU specialists and have a focus primarily on our APAC operations. You will be utilizing a variety of interconnected tools and technologies, as well as your strong ability to assess risk for the detection, analysis and response to potentially harmful or anomalous activity. You will be responsible for ensuring all reporting obligations under the AML/CTF legislation in Australia and New Zealand are completed within the required timeframe and check automated reporting for any system failures or rejections and resubmit as appropriate.

You will be working with a highly experienced and talented team of risk and compliance professionals in a fast-paced but supportive environment. You will gain exposure to a broad spectrum of regulatory and operational challenges that will provide you the opportunity to continually learn, develop and solve important problems that have a tangible impact on stakeholder outcomes.

Our principles

AMBITION- We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery

RESPONSIBILITY- We get involved, bring our perspective and are always open to new ideas. We take personal responsibility

COMMUNITY- We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

ROLES & RESPONSIBILITIES

• Your mission will include executing and supporting the further development of the post-transaction monitoring, analysis and reporting program. This role will include the performance of the following tasks:
• A hands-on professional, the Compliance FIU Analyst performs AML/CTF and fraud investigations to support the timely and thorough preparation of Suspicious Matter Reports (SMRs) for submission to AUSTRAC.
• Provides quantitative and qualitative feedback on the transaction monitoring program, conducting post-transactional analysis, special investigations and drafting of SMRs.
• Provides high-quality written reporting of investigative analysis, findings and recommendations to key stakeholders.
• Produce data visualization dashboards and metrics to illustrate trends and patterns in customer transactions and behaviour.
• Continuously identifies emerging typologies and risk indicators to inform and optimize the transaction monitoring program.
• Ensure timely resolution of partner Requests for Information (RFIs).
• Identifies and recommends new leads and trends for potential investigations.
• Proactively identifies and communicates opportunities to improve processes and operational efficiencies.
• Adheres to the Standard Operating Procedures (SOPs) and consistently achieves results-based targets.
• Formalizes and reports Key Performance Indicators (KPIs).

POSITION REQUIREMENTS

• Bachelor’s degree in Mathematics, Economics or Business Administration.
• Courses, certification, or studies in compliance related matters (CAMS, ICA or similar) is preferred.
• Minimum +2 years of experience in AML/CTF environment or compliance risk management.
• Strong analytical, operational, and problem-solving skills are a must.
• Strong verbal and written communication skills.
• Enthusiastic and self-motivated, with the ability to follow-through on the task provided.
• Advanced technical skills in Excel (pivot, macros, advanced formulas), Power BI (DAX, power query) and data analysis tools.
• High attention to detail, personal organization and ability to work autonomously.
• Ability to influence, collaborate and build trusted-advisor relationships at all levels.

PERKS & BENEFITS

• Salary range from $80,000 to $90,000 per year, plus a discretionary bonus
• Superannuation
• Healthcare
• 20 days annual leave increasing with each year of service (capped at 25 days)
• Paid day off for your Birthday
• Discounted Euronet Employee Share Purchase Plan (ESPP)
• Plumm Mental Health and Wellbeing

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organization that encourages diversity in all respects.

At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on recruitment@xe.com

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.

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Job Description

Position Overview:

In the role of an Insights Analyst, you will be responsible for harnessing the power of social media data to translate complex insights into impactful narratives. You'll leverage your expertise in data storytelling to uncover how social media directly influences a business's brand performance. We seek a highly adaptable and results-oriented analyst who thrives in a fast-paced virtual environment. You'll possess a strong foundation in social media data analysis, coupled with a keen ability to learn new tools and methods to stay ahead of the curve. This role demands both independent initiative and collaborative spirit, as you'll work closely with the team to deliver actionable social media insights to our clients. 

Responsibilities:

• Proactively stay abreast of current and emerging trends, best practices, and relevant information pertaining to digital marketing. 
• Collect, compile, and format large datasets from diverse social media platforms and other sources, ensuring data integrity and adherence to established data governance protocols. 
• Develop comprehensive workbooks and other documentation to support your data analysis efforts. Leverage your advanced understanding of the data to extract actionable insights that generate tangible value for the client beyond basic reporting. 
• Craft compelling reports and presentations that effectively communicate your insights to the client. These deliverables should reflect the high quality of your work and uphold the ICUC brand image. 
• Participate in quality control initiatives, data management best practices, and workflow optimization efforts. Contribute to brainstorming and other initiatives designed to elevate the quality of ICUC Insights & Analytics. 
• Provide support for revenue and growth initiatives through ad-hoc requests that bolster the Insights department’s position and contribute to achieving strategic business goals. 

Qualifications

• Minimum 2 years of experience in social media analytics, with a demonstrably strong track record of utilizing social listening tools to generate valuable insights. Prior experience with quality assurance will be considered an asset. 
• Advanced proficiency in industry-standard social media analytics and listening tools such as Brandwatch, Talkwalker, Sprinklr, and Khoros. 
• Ability to effectively communicate complex social media data insights to both technical and non-technical audiences. 
• A strong desire to contribute to a high-performing team environment, fostering open communication and collaboration to achieve shared goals. 
• Experience applying industry best practices to ensure data accuracy, analysis effectiveness, and report quality. 
• The ability to manage multiple tasks efficiently, ensuring adherence to established quality standards. 
• Proven ability to analyze complex data sets, identify trends and patterns, and translate insights into actionable recommendations. 
• The ability to create clear, compelling, and visually appealing presentations and reports that effectively communicate data insights. Experience with graphic design is a plus. 
• Solid understanding of computer applications, spreadsheet software, and Microsoft Office Suite. 
• The ability to actively listen to client needs and project requirements to ensure alignment and deliver high-quality results. 

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Job Description

The Functional Analyst position is a critical role within our organization, focused on delivering high-quality software support to our customers and partners. You will be directly interacting with QAD customers through telephone and internet-based platforms, addressing inquiries related to QAD products. In this role, you are tasked with analyzing problems within QAD’s software applications, providing expert solutions, and adhering to the company’s strict quality processes, standards, and toolsets.

As a Functional Analyst, your responsibilities include maintaining a detailed log of problems and the steps taken for analysis. This rigorous documentation is essential as it aids in the creation and review of reusable solutions, subsequently posted on QAD’s website for global use by customers and partners. You will be expected to handle moderately complex issues, using your demonstrated knowledge and problem-solving skills. Collaborating with the team lead, peers, and the global Support team is crucial to determine the most effective solutions and maintain a high-quality support experience.

Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, initially focused on the American time zones, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role.

In a structured team environment, you will be encouraged to engage in continuous learning and regular practice of existing product knowledge. This is necessary to stay prepared for any new challenges that might arise. As a Support Analyst, you have a unique opportunity to grow professionally while significantly contributing to the success of our clients and the organization

Note: The role will require the person to support in American shifts ( 6.30 pm IST to 3.30 am IST ) with weekend support when required.
 

DUTIES AND AREAS OF RESPONSIBILITY:

Incident Handling: 

• Address incoming software issues from customers and partners through telephone and CRM. 
• Work on problems of moderate complexity, requiring analysis of various factors. This includes formulating and enhancing reusable solutions to new and unique issues using solution-centered support methodologies (Analyze, test, and solve problems).
• Escalate issues as necessary, ensuring timely and effective resolution.
• Ensure that support incidents are resolved in line with established Service Level Agreements.

Documentation and Communication:

• Document all analyses and correspondences meticulously throughout the issue resolution process. Provide proactive status updates to customers, maintaining transparency and trust.

Knowledge Base Maintenance:

• Efficiently search and maintain the QAD Knowledgebase. Update it with solutions to customer issues, ensuring it remains a valuable resource for problem resolution.

Team Assistance:

• Assist team members both locally and globally, fostering a collaborative work environment. This includes cross-team collaboration to enhance the overall effectiveness of our support services.

Continuous Learning and Adaptation:

• Engage in ongoing learning and practice of existing product knowledge. This is vital to stay prepared and responsive to new and evolving issues in a dynamic technological environment.

Qualifications

• A University or Bachelor’s Degree in Business, Accounting, Logistics, Production Operations/Manufacturing Management, Information Technology, or a related field. Equivalent experience may also be considered.
• Minimum 2 years of experience in the software, manufacturing, distribution, or accounting industryis preferred. Experience using and supporting any ERP (SAP, Oracle ERP, Ms Dynamics 365)or other business software applications is desired.
• Proven track record in a Customer Service/Support capacity.
•  Essential debugging/troubleshooting skills, including proficiency in navigating Unix, Windows, Internet, and networks, are required. Additionally, programming knowledge for troubleshooting in languages such as C, C++, Unix, Progress, Oracle, SQL, Java, or XML is highly beneficial.
•  Exceptional communication skills, both verbal and written, are essential. This includes the ability to explain complex technical issues in a clear and understandable manner. Strong documentation skills, with the ability to accurately and effectively convey information in writing.
• Demonstrated ability to continually learn and adapt to new products and technologies.
• Excellent interpersonal and organizational skills.
• Attention to detail and robust analytical and problem-solving abilities.
• Capability to build productive working relationships both within the organization and with external clients.
• Capable of adapting to rotating shift schedules if needed.
• Fluency in multiple international languages is good to have.
• Professional certification in a relevant specialty area (e.g., CPIM, CIRM) is good to have.

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